{"id":3,"date":"2024-03-15T17:44:12","date_gmt":"2024-03-15T17:44:12","guid":{"rendered":"https:\/\/tcbcmadurai.com\/?page_id=3"},"modified":"2025-09-02T07:47:54","modified_gmt":"2025-09-02T07:47:54","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/tcbcmadurai.com\/index.php\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e97ea4 elementor-section-stretched elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e97ea4\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b84e695\" data-id=\"b84e695\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f107f22 elementor-widget elementor-widget-heading\" data-id=\"f107f22\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 13-03-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Our Policies <\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-78ba22c2 e-flex e-con-boxed e-con e-parent\" data-id=\"78ba22c2\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78c13d73 elementor-widget elementor-widget-text-editor\" data-id=\"78c13d73\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 13-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h2 id=\"privacy_01\">Privacy Policy<\/h2>\n<p>&nbsp;<\/p>\n<h3>What data we collect<\/h3>\n<p><!-- \/wp:heading -->\n\n<!-- wp:paragraph --><\/p>\n<h5>We collect only the data needed to operate membership and Club services:<\/h5>\n<p>&nbsp;<\/p>\n<h5>Account &amp; identity<\/h5>\n<p>\u2022 Member ID, name, photo, date of birth\/age band, gender (optional), membership tier\/status<br \/>\u2022 Contact details: phone, email, address<\/p>\n<p>&nbsp;<\/p>\n<h5>Usage &amp; activities<\/h5>\n<p>\u2022 Attendance check\u2011ins and check\u2011outs (timestamp, method such as QR\/Wi\u2011Fi)<br \/>\u2022 Court bookings, hall bookings and cancellations<br \/>\u2022 Orders for refreshments\/accessories<br \/>\u2022 Shuttle consumption logs, game stats, gym usage logs<\/p>\n<p>&nbsp;<\/p>\n<h5>Wallet &amp; payments<\/h5>\n<p>\u2022 Wallet balance and transaction history within the Club<br \/>\u2022 Payment instrument tokens\/UPI VPA references, payment status and identifiers from our payment partners (we <strong><b>do not<\/b><\/strong>\u00a0store full card numbers, CVV, or UPI PIN)<\/p>\n<p>&nbsp;<\/p>\n<h5>Device &amp; technical<\/h5>\n<p>\u2022 App version, device model, OS, IP address, and diagnostic logs for security and troubleshooting<\/p>\n<p>&nbsp;<\/p>\n<h5>Directory visibility<\/h5>\n<p>\u2022 Basic member directory fields (e.g., name, membership number, playing level). Mobile\/email visibility is <strong><b>opt\u2011in<\/b><\/strong>\u00a0and can be controlled from profile settings; admins may set Club\u2011wide defaults.<\/p>\n<p><!-- \/wp:paragraph -->\n\n<!-- wp:heading --><\/p>\n<p>&nbsp;<\/p>\n<h3>Why we process your data (lawful bases)<\/h3>\n<p>We process data to: 1. Provide and administer membership, access control, attendance and facility bookings. 2. Operate the in\u2011app wallet, accept payments, and generate invoices\/receipts. 3. Show personal activity history (games played, shuttles consumed, gym usage) and member directory. 4. Communicate service updates, receipts, and Club notices. 5. Maintain security, prevent misuse, and fix issues. We rely on: (a) your consent for optional features (e.g., directory contact sharing, notifications), (b) performance of our contract (membership services), and (c) compliance with law (tax\/accounting, safety, fraud prevention).<\/p>\n<p>&nbsp;<\/p>\n<h3>Children\u2019s data<\/h3>\n<p>The App is intended for members <strong><b>18+<\/b><\/strong>. If the Club issues membership to a minor, the guardian\u2019s consent will be obtained per applicable law, and directory visibility defaults to the most private setting.<\/p>\n<p>&nbsp;<\/p>\n<h3>Sharing and third parties<\/h3>\n<p>We share data only with: &#8211; <strong><b>Payment service providers \/ gateways<\/b><\/strong>\u00a0for processing top\u2011ups and payments. &#8211; <strong><b>Cloud hosting and IT vendors<\/b><\/strong>\u00a0for secure infrastructure and support. &#8211; <strong><b>Club staff and authorized admins<\/b><\/strong>\u00a0under role\u2011based access controls. &#8211; <strong><b>Government\/authorities<\/b><\/strong> when required by law. We do <strong><b>not<\/b><\/strong>\u00a0sell personal data or provide it for third\u2011party advertising.<\/p>\n<p>&nbsp;<\/p>\n<h3>Data retention<\/h3>\n<p>Member and transaction records are retained for as long as you are a member and for a reasonable period thereafter for accounting, tax, dispute resolution, and legal compliance.<\/p>\n<p>&nbsp;<\/p>\n<p>Activity logs (attendance, bookings, shuttle consumption, gym usage) are retained to provide history and audit trails; older logs are archived or anonymized where feasible.<\/p>\n<p>&nbsp;<\/p>\n<p>You may request deletion of profile data that is not required to be retained by law or for legitimate Club purposes.<\/p>\n<p>&nbsp;<\/p>\n<h3>Your rights<\/h3>\n<p>Subject to applicable law, you can <strong><b>access<\/b><\/strong>, <strong><b>correct<\/b><\/strong>, <strong><b>update<\/b><\/strong>, <strong><b>withdraw consent<\/b><\/strong>, and <strong><b>request deletion<\/b><\/strong>\u00a0of your personal data. You can also raise a <strong><b>grievance\/complaint<\/b><\/strong>\u00a0using the contact below. We will verify the request and respond within a reasonable time.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><b>Grievance Officer:<\/b><\/strong>\u00a0Club Secretary (or designated officer)<br \/><strong><b>Email:<\/b><\/strong>\u00a0info@tcbcmadurai.com<br \/><strong><b>Phone:<\/b><\/strong>\u00a0+91 97877 00111<\/p>\n<p>&nbsp;<\/p>\n<h3>Security<\/h3>\n<p>We use industry\u2011standard safeguards such as encryption in transit, restricted admin access, audit logging, and periodic backups. You are responsible for keeping your login credentials confidential and using the App on trusted devices.<\/p>\n<p>&nbsp;<\/p>\n<h3>In\u2011app wallet clarification<\/h3>\n<p>The in\u2011app wallet is a <strong><b>Club account balance<\/b><\/strong>\u00a0for purchases of Club services (courts, refreshments, accessories, halls). Balances are <strong><b>non\u2011cashable<\/b><\/strong>, non\u2011transferable, and usable only within the Club ecosystem. If the Club partners with an RBI\u2011authorized wallet\/PPI provider in future, you will see a separate policy\/terms.<\/p>\n<p>&nbsp;<\/p>\n<h3>International transfers<\/h3>\n<p>We primarily process data in India. If our service providers transfer data outside India, they must ensure comparable safeguards and contracts are in place.<\/p>\n<p>&nbsp;<\/p>\n<h3>Changes<\/h3>\n<p>We may update this Policy from time to time. Material changes will be notified in\u2011app or via email. Continued use after the effective date means you accept the updated Policy.<\/p>\n<p>&nbsp;<\/p>\n<h3>Contact<\/h3>\n<p><strong><b>Temple City Badminton Club, Madurai<\/b><\/strong><br \/>No.\u00a01844, Kamadhenu Nagar, Karuppayurani Rd, Madurai, Tamil Nadu 625020<br \/>+91 97877 00111 \u2022 info@tcbcmadurai.com<\/p>\n<p>&nbsp;<\/p>\n<h2  id=\"privacy_02\">Cancellation Policy (Subject to Club Membership Rules &amp; Regulations)<\/h2>\n<p>These provisions supplement the Terms and are <strong><b>subject to the Club\u2019s Rules &amp; Regulations<\/b><\/strong>\u00a0and any service\u2011specific notices posted in\u2011app\/at the Club.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><b>12.1 Bookings (courts, halls, sessions)<\/b><\/strong><br \/>&#8211; Member\u2011initiated cancellations must follow the cut\u2011off windows and fees specified in Club Rules. Where permitted, refunds are issued as <strong><b>wallet credits<\/b><\/strong>\u00a0(net of any applicable cancellation fee).<br \/>&#8211; <strong><b>No\u2011shows<\/b><\/strong>\u00a0are charged as per Club Rules and typically <strong><b>not refundable\/creditable<\/b><\/strong>.<br \/>&#8211; <strong><b>Club\u2011initiated cancellations<\/b><\/strong>\u00a0(e.g., maintenance, events) will be offered a <strong><b>reschedule or full wallet credit<\/b><\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><b>12.2 Refreshments &amp; accessories orders<\/b><\/strong><br \/>&#8211; Orders already <strong><b>prepared\/billed<\/b><\/strong>\u00a0may be <strong><b>non\u2011cancellable<\/b><\/strong>. Report mistakes <strong><b>immediately<\/b><\/strong>\u00a0to the counter; resolution is at manager\u2019s discretion.<br \/>&#8211; Defective items (if any) are handled under the Refund Policy below and manufacturer warranties, where applicable.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><b>12.3 Events &amp; packages<\/b><\/strong><br \/>&#8211; Any advance\/deposit and tiered cancellation terms will follow the specific event\/package policy announced by the Club.<\/p>\n<p>&nbsp;<\/p>\n<h2  id=\"privacy_03\">Refund Policy (Subject to Club Membership Rules &amp; Regulations)<\/h2>\n<p>&nbsp;<\/p>\n<p><strong><b>Wallet nature:<\/b><\/strong>The in\u2011app balance is a <strong><b>Club account balance<\/b><\/strong>\u00a0usable only for Club services; it is <strong><b>non\u2011cashable and non\u2011transferable<\/b><\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p><b><\/b><strong><b>Payment failures\/duplicate charges:<\/b><\/strong>If a top\u2011up\/payment fails or is duplicated, reversals\/settlements are processed by the <strong><b>payment gateway\/bank<\/b><\/strong>\u00a0per their timelines; we assist with tracking status.<\/p>\n<p>&nbsp;<\/p>\n<p><b><\/b><strong><b>Booking refunds:<\/b><\/strong>Where eligible, amounts are returned as <strong><b>wallet credit<\/b><\/strong>\u00a0unless law or specific Club policy requires refund to original payment method.<\/p>\n<p>&nbsp;<\/p>\n<p><b><\/b><strong><b>Disputes:<\/b><\/strong>Report payment discrepancies within <strong><b>7 days<\/b><\/strong>\u00a0with proof (transaction ID\/receipt); we will investigate and resolve in good faith.<\/p>\n<p>&nbsp;<\/p>\n<p><b><\/b><strong><b>Membership termination:<\/b><\/strong>Any remaining balance\/dues are settled per Club Rules; management may, at its discretion and subject to compliance, refund to the original instrument.<\/p>\n<p>&nbsp;<\/p>\n<h2  id=\"privacy_04\">Shipping Policy<\/h2>\n<p>&nbsp;<\/p>\n<h5>No separate shipping:All items\/services are consumed or collected within the Club premises. The Club does not\u00a0offer shipping\/home delivery via the App.<\/h5>\n<h5>\u00a0<\/h5>\n<h5>Pick\u2011up only:Physical accessories (if sold) are on\u2011premise pick\u2011up; receipts are provided digitally\/in\u2011app.<\/h5>\n<h5>\u00a0<\/h5>\n<h5>Warranties\/returns:\u00a0For accessories, any warranty or returns are handled per manufacturer terms and Club Rules &amp; Regulations.<\/h5>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b531637 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"b531637\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<!-- wp:heading -->\n<h2>Who we are<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>Our website address is: https:\/\/tcbcmadurai.com.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2>Comments<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor\u2019s IP address and browser user agent string to help spam detection.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https:\/\/automattic.com\/privacy\/. After approval of your comment, your profile picture is visible to the public in the context of your comment.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2>Media<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2>Cookies<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select &#8220;Remember Me&#8221;, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2>Embedded content from other websites<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2>Who we share your data with<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you request a password reset, your IP address will be included in the reset email.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2>How long we retain your data<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2>What rights you have over your data<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2>Where your data is sent<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>Visitor comments may be checked through an automated spam detection service.<\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our Policies Privacy Policy &nbsp; What data we collect We collect only the data needed to operate membership and Club services: &nbsp; Account &amp; identity \u2022 Member ID, name, photo, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/tcbcmadurai.com\/index.php\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tcbcmadurai.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tcbcmadurai.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tcbcmadurai.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tcbcmadurai.com\/index.php\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":52,"href":"https:\/\/tcbcmadurai.com\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":5909,"href":"https:\/\/tcbcmadurai.com\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions\/5909"}],"wp:attachment":[{"href":"https:\/\/tcbcmadurai.com\/index.php\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}