Privacy Policy
What data we collect
We collect only the data needed to operate membership and Club services:
Account & identity
• Member ID, name, photo, date of birth/age band, gender (optional), membership tier/status
• Contact details: phone, email, address
Usage & activities
• Attendance check‑ins and check‑outs (timestamp, method such as QR/Wi‑Fi)
• Court bookings, hall bookings and cancellations
• Orders for refreshments/accessories
• Shuttle consumption logs, game stats, gym usage logs
Wallet & payments
• Wallet balance and transaction history within the Club
• Payment instrument tokens/UPI VPA references, payment status and identifiers from our payment partners (we do not store full card numbers, CVV, or UPI PIN)
Device & technical
• App version, device model, OS, IP address, and diagnostic logs for security and troubleshooting
Directory visibility
• Basic member directory fields (e.g., name, membership number, playing level). Mobile/email visibility is opt‑in and can be controlled from profile settings; admins may set Club‑wide defaults.
Why we process your data (lawful bases)
We process data to: 1. Provide and administer membership, access control, attendance and facility bookings. 2. Operate the in‑app wallet, accept payments, and generate invoices/receipts. 3. Show personal activity history (games played, shuttles consumed, gym usage) and member directory. 4. Communicate service updates, receipts, and Club notices. 5. Maintain security, prevent misuse, and fix issues. We rely on: (a) your consent for optional features (e.g., directory contact sharing, notifications), (b) performance of our contract (membership services), and (c) compliance with law (tax/accounting, safety, fraud prevention).
Children’s data
The App is intended for members 18+. If the Club issues membership to a minor, the guardian’s consent will be obtained per applicable law, and directory visibility defaults to the most private setting.
Sharing and third parties
We share data only with: – Payment service providers / gateways for processing top‑ups and payments. – Cloud hosting and IT vendors for secure infrastructure and support. – Club staff and authorized admins under role‑based access controls. – Government/authorities when required by law. We do not sell personal data or provide it for third‑party advertising.
Data retention
Member and transaction records are retained for as long as you are a member and for a reasonable period thereafter for accounting, tax, dispute resolution, and legal compliance.
Activity logs (attendance, bookings, shuttle consumption, gym usage) are retained to provide history and audit trails; older logs are archived or anonymized where feasible.
You may request deletion of profile data that is not required to be retained by law or for legitimate Club purposes.
Your rights
Subject to applicable law, you can access, correct, update, withdraw consent, and request deletion of your personal data. You can also raise a grievance/complaint using the contact below. We will verify the request and respond within a reasonable time.
Grievance Officer: Club Secretary (or designated officer)
Email: info@tcbcmadurai.com
Phone: +91 97877 00111
Security
We use industry‑standard safeguards such as encryption in transit, restricted admin access, audit logging, and periodic backups. You are responsible for keeping your login credentials confidential and using the App on trusted devices.
In‑app wallet clarification
The in‑app wallet is a Club account balance for purchases of Club services (courts, refreshments, accessories, halls). Balances are non‑cashable, non‑transferable, and usable only within the Club ecosystem. If the Club partners with an RBI‑authorized wallet/PPI provider in future, you will see a separate policy/terms.
International transfers
We primarily process data in India. If our service providers transfer data outside India, they must ensure comparable safeguards and contracts are in place.
Changes
We may update this Policy from time to time. Material changes will be notified in‑app or via email. Continued use after the effective date means you accept the updated Policy.
Contact
Temple City Badminton Club, Madurai
No. 1844, Kamadhenu Nagar, Karuppayurani Rd, Madurai, Tamil Nadu 625020
+91 97877 00111 • info@tcbcmadurai.com
Cancellation Policy (Subject to Club Membership Rules & Regulations)
These provisions supplement the Terms and are subject to the Club’s Rules & Regulations and any service‑specific notices posted in‑app/at the Club.
12.1 Bookings (courts, halls, sessions)
– Member‑initiated cancellations must follow the cut‑off windows and fees specified in Club Rules. Where permitted, refunds are issued as wallet credits (net of any applicable cancellation fee).
– No‑shows are charged as per Club Rules and typically not refundable/creditable.
– Club‑initiated cancellations (e.g., maintenance, events) will be offered a reschedule or full wallet credit.
12.2 Refreshments & accessories orders
– Orders already prepared/billed may be non‑cancellable. Report mistakes immediately to the counter; resolution is at manager’s discretion.
– Defective items (if any) are handled under the Refund Policy below and manufacturer warranties, where applicable.
12.3 Events & packages
– Any advance/deposit and tiered cancellation terms will follow the specific event/package policy announced by the Club.
Refund Policy (Subject to Club Membership Rules & Regulations)
Wallet nature:The in‑app balance is a Club account balance usable only for Club services; it is non‑cashable and non‑transferable.
Payment failures/duplicate charges:If a top‑up/payment fails or is duplicated, reversals/settlements are processed by the payment gateway/bank per their timelines; we assist with tracking status.
Booking refunds:Where eligible, amounts are returned as wallet credit unless law or specific Club policy requires refund to original payment method.
Disputes:Report payment discrepancies within 7 days with proof (transaction ID/receipt); we will investigate and resolve in good faith.
Membership termination:Any remaining balance/dues are settled per Club Rules; management may, at its discretion and subject to compliance, refund to the original instrument.
Shipping Policy
No separate shipping:All items/services are consumed or collected within the Club premises. The Club does not offer shipping/home delivery via the App.
Pick‑up only:Physical accessories (if sold) are on‑premise pick‑up; receipts are provided digitally/in‑app.
Warranties/returns: For accessories, any warranty or returns are handled per manufacturer terms and Club Rules & Regulations.
